Blackboard somerset ky

13.01.2018 1 Comments

Blackboard s Student Lifecycle Services help the world s most progressive institution of all sizes optimize program, marketing, and enrollment investment, as well as eliminate barriers to student success through technology enabled support solutions. The Customer Success Associate will be responsible for the overall success of the client s support and work internally to ensure all service levels of performance are being achieved. This is a highly dynamic environment that requires the Customer Success Associate to oversee all aspects of their clients service delivery and work collaboratively with internal stakeholders including Operations, Product Development, IT, and Sales to meet client expectations. The Customer Success Associate position is an exciting opportunity to manage the strategic relationship between our clients and Blackboard Student Services. Job Description Customer Success Associate, Blackboard Somerset, KYWith more than 5, global education clients, Blackboard is shaping the future of education services around the world.

Blackboard somerset ky


The Customer Success Associate will be responsible for the overall success of the client s support and work internally to ensure all service levels of performance are being achieved. This is a highly dynamic environment that requires the Customer Success Associate to oversee all aspects of their clients service delivery and work collaboratively with internal stakeholders including Operations, Product Development, IT, and Sales to meet client expectations. Utilizing a Call Center paradigm, Blackboard hires, trains, and manages advisors to assist students, faculty, and parents with information requests. They will be responsible for fully owning the client relationship and the client experience. For more information about Blackboard and our career opportunities, please visit www. They will drive to exceed operational performance metrics and analyze trends that impact the quality of service, always working proactively to ensure their client s success. The individual will work directly with various Blackboard Operational departments and the client s Help Desk staff to support the outsourced components. Blackboard s Student Lifecycle Services help the world s most progressive institution of all sizes optimize program, marketing, and enrollment investment, as well as eliminate barriers to student success through technology enabled support solutions. We re at the intersection of technology and education in a time of amazing innovation and disruption, and we re serious about reimagining how higher education enrolls, retains and services students. Job Description Customer Success Associate, Blackboard Somerset, KYWith more than 5, global education clients, Blackboard is shaping the future of education services around the world. We leverage expertise, technology and data to create an efficient, financially sustainable way to nurture students through their educational journey. With innovative technologies and solutions, we're bringing millions of people around the world closer to the knowledge they seek and the potential they can achieve. The individual will constantly seek ways to nurture and grow their accounts that will benefit both the client and Blackboard. The Customer Success Associate position is an exciting opportunity to manage the strategic relationship between our clients and Blackboard Student Services.

Blackboard somerset ky


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