Later my challenges were managing staff effectively and dealing with the many chores of running a business. Perhaps people make a conscious decision to live in Portland, and understand they must give up some things mild weather , but they embrace others: I called Horn Guys, told them what happened and they offered to either exchange the mute for a new one, or to send me a new set of corks and the cork cement at no charge. Came from Northern California to try out some F tubas at this wonderful store!! We sell high-end brass musical instruments and accessories for the discerning musician. This is probably the best customer service I have ever seen. The tuning trigger never seemed right to me.
After taking over most of the house with merchandise, staff and clients, I moved to a nearby storefront, then expanded that location several times since. I love Portland, Oregon despite its bleak weather. He is vindictive and mean. I believe a society functions well when it supports well-paid expert people in trades and crafts, and if you trade that for cheap imported disposable goods, our society is worse off for it. We could learn from them. Clients know that even if our competitors carry some of the same brands that we do, our selection will be much more thoughtful, and their chance of a successful purchase is higher. I bought a Tom Crown mute from them and then about a month later the corks started to split and actually came off of the mute. High end pro shop for brass instrumentalists. The tuning trigger never seemed right to me. I'm absolutely satisfied, first time here, picked up a clef studies book as well. Steve is very helpful, honest and more than willing to take the time you need. Like that kind of attitude. That January, the phones simply stopped ringing and I could calculate how many months we had left until we closed. Steve, can you briefly walk us through your story — how you started and how you got to where you are today. The Horn Guys just exemplify service that is a rarity now. In fact, a trombone and a bicycle generally are about the same price for a particular quality. The prices are very fair, but not cheap. Its the reason, I continue to make the 2 hour drive up there when I need something related to my instrument. Anybody who cares about their brass instrument and equipment should spend some time there. Because of this I buy from him and only him. No snobs, totally open to answering any questions we had, incredible inventory. I usually check out new mouthpieces, and bought a new slide for my Conn H here. All of them play around town, so they can talk some serious shop with you. Being a business owner has little to do with actually working in the business as a salesperson. Local music stores tended to cater only to younger students, and colleagues of mine were buying instruments from Kansas, Indiana, and New York.
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